Autorun OJC Car Trading L.L.C.

Exclusive Authorized Dealer of iCAUR in Dubai 1. Introduction Welcome to the website of Autorun OJC Car Trading L.L.C. (“Autorun”, “we”, “our”, or “us”), the exclusive authorized dealer of iCAUR vehicles in Dubai. These Terms and Conditions (“Terms”) apply when you access or use our website, submit an enquiry, request an offer, reserve or purchase a vehicle, book a test drive, arrange a service appointment, or use any other service provided by Autorun. By using our website or services, you confirm that you have read, understood, and agreed to these Terms. Please review them carefully before proceeding.

2. Changes to These Terms

Autorun may update or amend these Terms from time to time to reflect changes to our services, business practices, legal obligations, or regulatory requirements. Any revised Terms will be published on this website with an updated effective date. Your continued use of our website or services after an update constitutes acceptance of the revised Terms.

3. Vehicle Information and Availability

Vehicle information displayed on our website, including model descriptions, specifications, features, trims, colours, dimensions, performance figures, driving ranges, charging times, fuel consumption figures, and prices, is provided for general information only. Actual vehicle specifications may vary depending on the model year, trim, production date, market configuration, optional equipment, software version, and vehicle availability. Vehicle images, illustrations, videos, and digital renderings are for illustrative purposes only. The appearance, colour, equipment, and specifications of an actual vehicle may differ from the content displayed online. Vehicle availability is subject to change without prior notice. Autorun reserves the right to change or discontinue vehicle models, trims, colours, features, accessories, specifications, offers, and prices at any time. Customers should confirm the final vehicle specifications, equipment, price, warranty coverage, and availability with an authorised Autorun sales representative before making a purchase or paying a reservation deposit.

4. Driving Range, Charging and Performance Information

Any electric driving range, combined driving range, battery capacity, charging time, fuel consumption, acceleration, or performance figure displayed on our website is based on manufacturer information, testing standards, or estimated operating conditions. Actual results may vary depending on factors including:

• Driving style and vehicle speed
• Traffic and road conditions
• Weather and outside temperature
• Air-conditioning use
• Vehicle load and tyre condition
• Battery condition and state of charge
• Charging equipment and available charging power
• Terrain and off-road use
• Maintenance and vehicle configuration

Published figures should not be interpreted as a guarantee of the exact range, charging time, fuel consumption, or performance that every driver will experience.

5. Prices, Fees and Payments

Unless otherwise stated, vehicle prices displayed by Autorun are in UAE dirhams and include 5% VAT. Additional costs may apply, including registration fees, insurance, finance charges, delivery costs, optional accessories, extended warranty packages, service packages, vehicle customisation, and other government or third-party fees. The final purchase price and payment terms will be stated in the official quotation, sales agreement, invoice, or booking confirmation issued to the customer. Website prices and promotional prices may be changed or withdrawn without prior notice. A price is not considered final until it has been confirmed in writing by Autorun. Accepted payment methods and payment deadlines will be communicated during the reservation or purchasing process.

6. Vehicle Reservations and Deposits

A vehicle reservation is subject to availability, payment of the required deposit, and acceptance by Autorun. Unless otherwise expressly confirmed in writing, reservation deposits are non-refundable. Submitting an online enquiry, requesting an offer, completing a reservation form, or paying a deposit does not automatically guarantee vehicle allocation, delivery by a particular date, finance approval, or acceptance of a purchase order. Autorun may cancel or reject a reservation if:

• The selected vehicle is no longer available
• Incorrect pricing or vehicle information was displayed
• Required documents or payments are not provided
• The transaction cannot be completed for legal, regulatory, compliance, or operational reasons

Where Autorun cancels a reservation for one of these reasons, any eligible amount paid by the customer will be refunded in accordance with the applicable agreement and UAE law.

7. Finance and Insurance

Vehicle finance, leasing products, insurance, payment plans, and related financial services may be provided by independent banks, insurers, finance companies, or other third-party providers. All applications are subject to the provider’s eligibility requirements, credit assessment, documentation requirements, policies, fees, rates, and final approval. Autorun does not guarantee:

• Finance or insurance approval
• A particular interest or profit rate
• A specific monthly payment
• Insurance premiums or coverage
• Approval within a particular period

Autorun shall not be responsible for decisions, delays, errors, rejections, rates, charges, or terms imposed by third-party providers. Customers must review and accept the relevant provider’s terms before entering into any finance or insurance agreement.

8. Promotions and Special Offers

Promotional offers are subject to their specific terms, eligibility requirements, validity periods, stock availability, and participating vehicle models or trims. Offers may not be combined unless expressly stated. Certain offers may be subject to finance approval, minimum deposits, limited vehicle availability, or other conditions. Autorun reserves the right to amend, extend, suspend, or withdraw an offer where permitted by law. Any applicable offer terms will be communicated through the relevant advertisement, quotation, booking confirmation, or sales agreement.

9. Delivery, Registration and Lead Times

Any delivery date or estimated lead time provided by Autorun is an estimate only and does not constitute a guaranteed delivery commitment unless expressly confirmed in writing. Delivery may be affected by circumstances including manufacturing schedules, shipping delays, customs clearance, port operations, vehicle inspections, registration procedures, regulatory approvals, supply chain disruptions, or other events outside Autorun’s reasonable control. The customer is responsible for providing accurate documents and completing required payments and procedures within the requested timeframe. Delays caused by incomplete information, missing documents, late payments, finance approval, or customer-requested changes may affect the delivery date. Autorun shall not be liable for delays caused by circumstances beyond its reasonable control.

10. Test-Drive Policy

Test drives are subject to vehicle availability, appointment confirmation, and approval by Autorun. Unless otherwise approved by Autorun, a test-drive participant must:

• Be at least 21 years old
• Hold a valid UAE driving licence or an internationally recognised driving licence accepted in the UAE
• Present valid identification and any documents requested by Autorun
• Follow the instructions of the Autorun representative
• Comply with all UAE traffic laws and road-safety requirements

Autorun may refuse, postpone, shorten, or cancel a test drive where necessary for safety, legal, insurance, weather, traffic, vehicle availability, or operational reasons. The test vehicle may be insured subject to the terms, conditions, exclusions, deductibles, and limitations of the applicable insurance policy. The driver is responsible for traffic fines, toll charges, penalties, parking violations, and losses or damage resulting from negligence, reckless driving, misuse, unauthorised use, or violation of traffic laws. To the extent permitted by UAE law, the customer agrees to indemnify Autorun against third-party claims, losses, damages, penalties, or costs arising from the customer’s negligent or unlawful conduct during the test drive.

11. Warranty and After-Sales Support

New iCAUR vehicles sold by Autorun are covered by the applicable manufacturer’s warranty, subject to the warranty period, mileage limitation, maintenance requirements, exclusions, and conditions stated in the warranty booklet, owner’s manual, sales agreement, and vehicle handover documents. Warranty coverage may be affected by circumstances including:

• Improper use or maintenance
• Unauthorised repairs or modifications
• Use of non-approved parts or accessories
• Accident damage
• Off-road use beyond the vehicle’s designed capabilities
• Failure to follow the required maintenance schedule
• Normal wear and tear
• Damage caused by external or environmental factors

Customers should refer to their official warranty documents for complete coverage details. Autorun will administer warranty requests in accordance with the applicable manufacturer procedures and UAE law. Submission of a warranty request does not automatically mean that the requested repair or replacement is covered.

12. Service and Maintenance

Service appointments are subject to workshop capacity, technician availability, parts availability, and appointment confirmation. The customer must provide accurate vehicle information and disclose any known faults, warning messages, damage, modifications, or previous repairs that may affect the requested service. Work outside the selected service package or scheduled maintenance requirement will be inspected and quoted separately. Additional work will not normally be performed without customer approval, except where immediate action is reasonably necessary for safety or to prevent further damage. Service plans, maintenance packages, roadside assistance, extended warranties, and other after-sales products are subject to the specific terms stated in the customer’s purchase documents.

13. Vehicle Customisation, Accessories and Modifications

The availability of customisation options, accessories, exterior components, interior accessories, wheels, technology upgrades, and lifestyle equipment may vary by model and stock availability. Certain accessories or modifications may affect vehicle performance, range, safety systems, insurance, registration compliance, or warranty coverage. Customers should obtain written confirmation from Autorun before installing third-party accessories or making modifications to an iCAUR vehicle. Autorun shall not be responsible for damage, faults, safety issues, or warranty exclusions caused by unauthorised modifications or non-approved parts.

14. Refunds, Returns and Cancellations

Reservation deposits are non-refundable unless otherwise expressly stated in writing or required by UAE law. After a vehicle has been registered in the customer’s name, refunds, exchanges, or cancellations will not normally be permitted except where required by applicable law or expressly agreed by Autorun in writing. Approved refunds will be returned through an appropriate payment method after completion of the required verification and administrative procedures. Where applicable, Autorun will aim to process an approved refund within 14 business days. Processing times may vary depending on banks, payment providers, finance companies, government authorities, or other third parties.

15. Customer Information and Communications

When you submit an enquiry, request an offer, reserve a vehicle, book a test drive, arrange a service appointment, or otherwise communicate with Autorun, you agree that we may use the information you provide to:

• Respond to your request
• Contact you regarding vehicles or services
• Process bookings and transactions
• Provide customer and after-sales support
• Send relevant reminders and service updates
• Inform you about promotions or offers where permitted

We may contact you by telephone, email, SMS, WhatsApp, or other messaging services using the contact information you provide. You may opt out of promotional communications at any time. However, we may continue to send essential transactional, contractual, safety, warranty, or service-related communications where necessary.

16. Acceptable Website Use

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Submit false, misleading, or unauthorised information
• Attempt to gain unauthorised access to the website or its systems
• Introduce malware, viruses, or other harmful technology
• Interfere with the website’s operation or security
• Copy or extract website content through automated methods without permission
• Impersonate another person or misrepresent your identity

Autorun may restrict or block access to the website where misuse, unlawful activity, or a security risk is suspected.

17. Intellectual Property

All content available on this website, including text, photographs, videos, graphics, icons, layouts, vehicle images, software, logos, model names, trademarks, and branding, is owned by or licensed to Autorun, iCAUR, or their respective rights holders. No website content may be copied, reproduced, modified, republished, distributed, displayed, transmitted, or commercially used without prior written permission from the relevant rights holder. Nothing on this website grants the user any licence or right to use the iCAUR name, logo, model names, trademarks, or other protected intellectual property.

18. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including finance providers, insurance companies, payment providers, navigation platforms, social-media platforms, or government services. These third parties operate independently and may have their own terms, conditions, security practices, and privacy policies. Autorun does not control and is not responsible for the availability, accuracy, content, products, services, security, or policies of third-party websites.

19. Limitation of Liability

To the fullest extent permitted by UAE law, Autorun shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website, vehicles, or services, including loss of profit, loss of business, loss of data, business interruption, or third-party claims. Website content is provided for general information and should not be treated as a substitute for the final specifications, warranty documents, quotation, invoice, sales agreement, or other official documents issued by Autorun. Where Autorun is found liable in connection with a vehicle, product, or service, its liability shall, to the extent permitted by law, be limited to the amount actually paid by the customer for the vehicle, product, or service giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by proven negligence, fraud, or any other liability that must remain under applicable UAE law.

20. Force Majeure

Autorun shall not be responsible for a failure or delay in performing its obligations where the failure or delay results from circumstances beyond its reasonable control. Such circumstances may include natural disasters, severe weather, fire, flooding, epidemics, government restrictions, regulatory changes, customs delays, shipping disruption, port closures, supply chain interruption, labour disputes, telecommunications failures, power outages, cybersecurity incidents, or manufacturer delays.

21. Governing Law and Dispute Resolution

These Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai. The parties shall first attempt to resolve any dispute amicably. A party raising a dispute should provide written notice describing the issue and allow up to 30 days for an amicable resolution. Where the dispute cannot be resolved amicably, it shall be submitted to the competent courts of Dubai, United Arab Emirates, unless another forum is required under applicable law.

22. Privacy and Data Protection

The collection, processing, storage, sharing, and protection of personal information submitted through our website or services are governed by our Privacy Policy below. By using our website or submitting personal information, you acknowledge that you have reviewed the Privacy Policy.

Privacy Policy

1. Introduction

Autorun OJC Car Trading L.L.C. (“Autorun”, “we”, “our”, or “us”) respects your privacy and is committed to processing personal information responsibly and in accordance with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

• Visit our website
• Submit an enquiry
• Request a quotation or offer
• Reserve or purchase a vehicle
• Book a test drive
• Arrange vehicle service or maintenance
• Participate in an event or promotion
• Communicate with Autorun

2. Information We Collect

Depending on how you interact with Autorun, we may collect the following categories of information.

Personal and Contact Information

This may include your:

• Full name
• Telephone number
• Email address
• Residential or postal address
• Preferred language and communication method

Identification and Eligibility Information

This may include:

• Emirates ID or passport information
• Driving-licence information
• Date of birth
• Visa or residency information
• Documents required for vehicle registration, finance, insurance, or test drives

Vehicle and Transaction Information

This may include:

• Vehicle model and trim preferences
• Preferred colours and customisation options
• Enquiry and test-drive details
• Quotations, reservations, invoices, and purchase information
• Vehicle registration and insurance details
• Service, maintenance, warranty, and repair history
• Customer-support communications and feedback

Finance and Payment Information

Where required, we may collect information necessary to process deposits, payments, refunds, finance applications, or insurance requests. Card and payment information may be processed directly by authorised banks or third-party payment providers. Autorun may not store complete payment-card details where payments are processed through an external provider.

Website and Technical Information

When you use our website, we may automatically collect certain an external provider.

Website and Technical Information

When you use our website, we may automatically collect certain technical information, including:

• IP address
• Browser and device type
• Operating system
• Pages viewed
• Time and date of access
• Referral source
• Cookie identifiers
• Website interaction and performance data

Information You Voluntarily Provide

We may also collect information contained in messages, reviews, surveys, event registrations, complaints, photographs, feedback, or other material you voluntarily submit.

3. How We Use Your Information

We may process personal information for the following purposes:

• Responding to enquiries and customer requests
• Providing vehicle information and quotations
• Arranging test drives and showroom appointments
• Processing vehicle reservations, purchases, payments, and refunds
• Completing registration, finance, insurance, and delivery procedures
• Providing warranty, maintenance, repair, and after-sales support
• Managing customer accounts and transaction records
• Sending service reminders and important vehicle-related updates
• Personalising website content and customer communications
• Improving our website, services, customer experience, and marketing
• Preventing fraud, misuse, cybersecurity incidents, and unlawful activity
• Complying with legal, regulatory, accounting, and reporting requirements
• Sending relevant news, promotions, and offers where permitted

Where required, we will request your consent before processing your information for a particular purpose.

4. Marketing Communications

Where you have provided consent or where otherwise permitted by law, Autorun may contact you about iCAUR vehicles, offers, events, services, accessories, finance options, or other relevant information. Communications may be sent by email, telephone, SMS, WhatsApp, or another messaging platform. You may withdraw your consent or opt out of promotional communications at any time by:

• Using the unsubscribe option in an email
• Replying to a message with an opt-out request
• Contacting Autorun through the details listed below

Opting out of marketing will not prevent us from sending essential communications relating to an enquiry, booking, purchase, payment, safety issue, warranty, service appointment, or other active customer relationship.

5. Sharing Personal Information

We may share personal information where reasonably necessary with:

• iCAUR and relevant manufacturer or distributor entities
• Banks, finance companies, and insurance providers
• Vehicle-registration and government authorities
• Payment processors and financial-service providers
• Logistics, shipping, customs, and delivery providers
• Service centres, parts suppliers, roadside-assistance providers, and warranty administrators
• Website hosting, IT, cybersecurity, cloud-storage, analytics, and customer-management providers
• Marketing, communications, and event-management service providers
• Professional advisers, auditors, insurers, and legal representatives
• Government, regulatory, law-enforcement, or judicial authorities where legally required

Third parties may receive only the information reasonably necessary for the relevant service or legal purpose. Autorun does not sell or rent personal information to third parties.

6. International Data Transfers

Some service providers, technology platforms, cloud systems, manufacturer entities, or business partners may process or store information outside the United Arab Emirates. Where personal information is transferred internationally, Autorun will take reasonable steps to ensure that appropriate legal, contractual, organisational, or technical safeguards are applied in accordance with applicable UAE law.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy
• Maintain customer, vehicle, warranty, and service records
• Complete active transactions or contractual obligations
• Resolve complaints or disputes
• Prevent fraud and protect legal rights
• Meet accounting, tax, regulatory, and legal requirements

Retention periods may vary depending on the type of information, the customer relationship, and applicable legal obligations. When information is no longer required, it may be securely deleted, anonymised, or archived in accordance with our internal procedures and legal requirements.

8. Data Security

Autorun applies reasonable administrative, organisational, physical, and technical safeguards designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse or alteration
• Unlawful disclosure
• Destruction
• Cybersecurity threats

Access to personal information is limited to authorised employees, representatives, and service providers who require it for legitimate business purposes. However, no website, electronic communication, database, or storage system can be guaranteed to be completely secure. Customers should avoid sending sensitive information through unsecured communication channels.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Enable essential website functions
• Remember user preferences
• Analyse website traffic and performance
• Understand how visitors use our pages
• Improve content and advertising relevance
• Measure the effectiveness of marketing campaigns

You may manage or disable cookies through your browser settings or through any cookie-management tool made available on our website. Disabling certain cookies may affect website functionality or prevent some features from operating correctly.

10. Your Data Protection Rights

Subject to applicable UAE law and any legal limitations, you may have the right to:

• Request information about the personal data we process
• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Object to or request restriction of certain processing activities
• Request the transfer of eligible personal information where applicable
• Opt out of direct marketing communications
• Submit a complaint concerning the processing of your information

We may request proof of identity before responding to a request. Certain information may need to be retained where required for contractual, warranty, accounting, regulatory, fraud-prevention, or legal purposes.

11. Third-Party Links

Our website may contain links to websites, applications, maps, social-media platforms, finance providers, insurers, or other services operated by third parties. Autorun is not responsible for the privacy, security, content, or data-processing practices of these third parties. You should review the relevant privacy policy before submitting personal information to an external service.

12. Changes to This Privacy Policy

Autorun may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, business practices, or the services we provide. The revised Privacy Policy will be published on our website with an updated effective date. We encourage users to review this page periodically.

13. Contact Us

For questions about these Terms and Conditions, this Privacy Policy, or the way Autorun processes your personal information, please contact: Autorun OJC Car Trading L.L.C. Exclusive Authorized Dealer of iCAUR in Dubai Phone: 8002886786 Sales&Inquiries: [email protected] You may also submit your request through the Contact Us page on the iCAUR Dubai website.